Support Level Comparison
| Benefits | Core | Advanced |
|---|---|---|
| Planning deployment and ongoing management of your software investment | ||
| Activating your software and helping you comply with the terms of the licence | ||
| Optimising the use of your software | ||
| Diagnosing issues that may be preventing your software working correctly | ||
| Helping you understand critical alerts and warning messages | ||
| Guiding you on optimising your IT environment to support your software | ||
| Access to more than 30 live technical webinars each year | ||
| Open access to www.cadlinecommunity.co.uk | ||
| Priority booking on scheduled training courses | ||
| 10% savings on all scheduled training courses | ||
| Ask us how do I? Questions | ||
| Best practise for developing your design and models | ||
| Guidance on design workflows product interoperability and collaboration services | ||
| Talk to industry specialists, highly experienced in using your software in a production environment |
| Core support includes | |
|---|---|
| Planning deployment and ongoing management of your software investment | |
| Activating your software and helping you comply with the terms of the licence | |
| Optimising the use of your software | |
| Diagnosing issues that may be preventing your software working correctly | |
| Helping you understand critical alerts and warning messages | |
| Guiding you on optimising your IT environment to support your software | |
| Access to more than 30 live technical webinars each year | |
| Open access to www.cadlinecommunity.co.uk | |
| Priority booking on scheduled training courses | |
| 10% savings on all scheduled training courses | |
| Advanced support includes | |
| Everything from ‘Core Support’ | |
| Ask us how do I? Questions | |
| Best practise for developing your design and models | |
| Guidance on design workflows product interoperability and collaboration services | |
| Talk to industry specialists, highly experienced in using your software in a production environment | |
Support Details Download Support Details PDF
You use the software that we provide every day to do your job, to design something new and to deliver projects on time. Sometimes it breaks and sometimes you don’t know how to do something with it. Either way you need to speak to someone who understands your problem and has the knowledge and experience to find the best solution, in the shortest time.
Our software support lets you do exactly that because we allocate your problem to the most suitable technical specialist as soon as you give it to us. If the software won’t install correctly then an installation expert will handle the case, if your printout looks wrong then the product specialist will get the case.
For your design software, choose either our Core Design or Advanced Design support package and then add Advanced Platform Cloud support for your Data Management, BIM 360 or Fusion Lifecycle requirements. Our philosophy is that you need to understand the customer before you can solve their software problems