Delivering support that keeps you working



Support Services


    For turbo charging your Autodesk Subscription

    Cadline Subscription Programme
    • For all customers with Autodesk Subscription.
    • Personalised onboarding programme.
    • Kick Off meeting and monthly check ins.
    • Bitesize Training for all users across all products.
    • Live online sessions with product experts.
    • Unlimited access to Community self service learning and support resource.

    Unlimited Calls


    For the essentials

    Support 360
    • UK Support Desk ISO 9001:2015 quality accredited service.
    • Log problems by phone, email or online.
    • 4 hour response.
    • Regular status updates.
    • Further testing if required.
    • Call escalation where necessary.
    • Software efficiency.

    Unlimited Calls


    For keeping your project moving

    Support 360 Design
    • Problem Solver +
    • Product specialist will cover ‘How do I?’
    • Industry specialist to advise on technology in a production environment.
    • Best practices for developing your designs and models.
    • Design workflows.
    • Product interoperability.
    • Collaboration.
    • Software optimisation.

    Unlimited Calls


    For connecting your teams

    Support 360 Data
    • Creator +
    • Data security.
    • Sharing and collaboration.
    • Integration with other systems.
    • Connectivity.
    • Choose your platform:
      • Autodesk Construction Cloud
      • Autodesk Fusion Lifecycle
      • Autodesk Vault

    Unlimited Calls


    For making the world smaller

    Support 360 Global
    • Integrator +
    • Centralised procurement Local support provider in region.
    • Dedicated Customer Success Manager.
    • Regular support reviews.
    • Proactive trend monitoring.
    • Aggregated reporting
    • Enhanced escalation route.

    Unlimited Calls

Meet the team

  • Subscription Specialists

    This is the team that you call when you need any type of help with your software subscription. This could be guidance on how to access your subscription, find out when your contract is due for renewal or ask for help with using your subscription management website.

  • Support Specialist

    These are the teams that work with you to understand your software problem and offer the best fix in the shortest time. We have different teams for different problems. If you have a problem installing the software you will speak to a member of our systems team, if you have a question about using the software you will speak to one of our product specialists.

  • Industry Specialist

    This team will work with you and advise on how best to implement your software. They have developed their expertise and experience by using these products in organisations like yours. Each team member has an in-depth knowledge of their assigned products and how they are best used in real-world environments. They are there to support you when you have a particularly complicated problem.

We pride ourselves on what you say

and here are some of our favourites…

  • We are impressed by the efficiency and comprehensive knowledge base of the technical support team

    Cadline has been our CAD supplier for 2 years and we are very pleased.

    We are impressed by the efficiency and comprehensive knowledge base of the technical support team. We like the online service for support calls where we can log our technical issues and get solutions in a timely manner.

    The on-site support from the specialists were productive and professional, our general work flow has been improved following their suggestions and demonstrations. The webinars that we participated in were informative and enjoyable. We are going to work with Cadline closely in the coming year by attending a training course and the V-Tool installation.”

    Jay Wang Design Engineer

  • The technical service provided is exceptional, friendly and informative

    Dealing with Cadline is effortless, they simply take care of everything. The technical service provided is exceptional, friendly and informative. Our technology upgrades are not a chore but really quite a pleasant experience. Transitions are seamless with no loss of production time and the supporting documentation has proved to be invaluable.

    Jim Oliver Chief Engineer - Stroud Metal Company Ltd

  • The staff have excellent support and communication skills

    Overall Cadline is a very professional company. The staff have excellent support and communication skills. We were kept informed and updated at all times, before, during and after the project was completed. The ongoing support has been excellent and the service is prompt by both phone and email. I would definitely recommend Cadline.”

    Stuart Homer

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