Cadline Support 360

Delivering support that keeps you working

Discover Support 360

 

Support packages we offer

  • Software Support

    You use the software that we provide every day to do your job, to design something new and to deliver projects on time. Sometimes it breaks and sometimes you don’t know how to do something with it. Either way you need to speak to someone who understands your problem and has the knowledge and experience to offer the best solution, in the shortest time.

  • Advanced Platform & Cloud Support

    Once you have implemented extended data management, process management or collaboration tools, you need a support service that can look after your individual needs and your environment. Our Advanced Platform and Cloud Support does just that. No matter if you are deploying server based data management or cloud based applications, our specialist teams are here to help.

  • System Support

    We recognise that no two customers need the same level of support for their hardware, operating system or software installation. We have designed our systems support services to be as flexible as you need them to be. Whether you only need to call us occasionally for advice on a configuration, or if you need a virtual IT department, then our systems support service can be tailor-made to your requirements.

  • Software Installation Services

    Our experienced engineers can minimise the normal downtime associated with adopting new software through our planning and installation services. Avoid the problems of misconfigured applications, missing content and poorly performing workstations by allowing us to install and configure your software. We can help eliminate the risk of non-compliancy, missing features and inefficient or problematic licencing.

Meet the team

  • Customer Services

    This is the team that you call when you need any type of help with your software. This could be a request to activate your licence, find out when your contract is due for renewal or ask for help with using your software.

  • Support Specialist

    These are the teams that work with you to understand your software problem and offer the best fix in the shortest time. We have different teams for different problems. If you have a problem installing the software you will speak to a member of our systems team, if you have a question about using the software you will speak to one of our product specialists.

  • Industry Specialist

    This team will work with you and advise on how best to implement your software. They have developed their expertise and experience by using these products in organisations like yours. Each team member has an in-depth knowledge of their assigned products and how they are best used in real-world environments. They are there to support you when you have a particularly complicated problem.

We pride ourselves on what you say

and here are some of our favourites…

  • Cadline provided only the highest level of customer service

    Cadline helped us to develop an understanding of our needs and produced a solution that gave us exactly what we needed; no more, no less. From the initial meeting through to completion of the on-site installation everyone within Cadline provided only the highest level of customer service. The result was a painless upgrade to our CAD infrastructure and fantastic levels of on-going support.

    Morgan Clissett Production Director

  • We are impressed by the efficiency and comprehensive knowledge base of the technical support team

    Cadline has been our CAD supplier for 2 years and we are very pleased.

    We are impressed by the efficiency and comprehensive knowledge base of the technical support team. We like the online service for support calls where we can log our technical issues and get solutions in a timely manner.

    The on-site support from the specialists were productive and professional, our general work flow has been improved following their suggestions and demonstrations. The webinars that we participated in were informative and enjoyable. We are going to work with Cadline closely in the coming year by attending a training course and the V-Tool installation.”

    Jay Wang Design Engineer

  • Cadline is very responsive to not only technical calls but requests of any nature

    We have worked with Cadline for many years using a variety of services to assist our architectural and civil engineering divisions.

    Training is always of a very high standard and user feedback has been excellent. Cadline is very responsive to not only technical calls but requests of any nature and we look forward to maintaining our relationship with them for many years to come.

    Darren Pickford Regional IT Manager

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